Terms and conditions of sale

Terms of Sales

The general conditions of sale apply exclusively to current and future commercial relations existing between UR EDERRA Rafting ("we") and the author of the order (" YOU ").

We may modify these general conditions of sale at any time subject to posting these modifications on our site.


We undertake to accept your order under the terms of these general conditions of sale. The purchase of a service from rafting-pays-basque.com requires making contact by telephone (at +33.681284699 : portable or +33.559377801 : fixed) to agree on a date and time of meeting. The various activities offered are based on the availability of boats and our capacity. You can also contact us by phone before booking to ensure that the date and time will be available. Any service ordered from rafting-pays-basque.com must be completed within 12 months of the date of purchase. The management reserves the right to cancel any activity without notice in the event that the weather is not favorable to safe practice. Group rates are subject to conditions during high season (Saturdays and July/August).

By confirming your order, you accept all of these general conditions of sale made available to you on the site, and acknowledge that you are fully aware of them, thereby renouncing to avail yourself of any contradictory document, and in particular your own conditions. general conditions of purchase, the act of purchase involving acceptance of these general conditions of sale. This confirmation as well as all the data that we have recorded will constitute proof of our transactions. In the event of any dispute, we invite you to contact us to try to find a favorable outcome. If a dispute or dispute cannot be settled amicably, the Court of Bayonne will have sole jurisdiction to settle the dispute.


Unless otherwise specified, the delivery of your reservation voucher or gift voucher is made to the email or postal address that you indicated to us when ordering.

Returns and Refunds

In accordance with articles L.121-20 and following of the Consumer Code, you have a period of seven (7) working days from the date of delivery of your order, to request an exchange or refund without penalty. . For groups who have paid a deposit:

Cancellation up to one month before: 10% penalty fee
Cancellation up to 15 days before: 30% penalty fee
Cancellation within 15 days: 50% penalty fee

Collection and use of your personal data

Sensations eaux vives Ur Ederra is responsible for processing your personal data.
The information that you communicate to us as part of your orders is intended for Sensations eaux vives Ur Ederra and is used for the processing and follow-up of your orders, the customer relationship of your customer account, the management of reservations, marketing management and customer service. They can also be transmitted to our network of partners if you have given your consent. These data have been declared to the CNIL (Commission Nationale Informatique et Libertés) under number 1820382V0.

Right of access and opposition

In accordance with the provisions of the Data Protection Act of January 6, 1978, you have the right to access, oppose, rectify and delete your personal data held by Sensations eaux vives Ur Ederra at any time. by writing by mail and justifying your identity to:

White water sensations Ur Ederra
Department responsible for the right of access
31 Xokoreneko Bidea